Cleaners have always been essential workers, and the COVID-19 pandemic has shown just how vital service teams are in making public and private spaces safe. Despite the importance of their work, members of the cleaning industry have been subject to exploitation; an unfortunate fact made clear in a recent article published in INCLEAN. The Cleaning Accountability Framework (CAF) was developed to address these issues by:

  • Ensuring fair treatment for employees
  • Creating transparency, accountability and sustainability in procurement chains
  • Developing a national standard of best practice for the industry to adhere to

Our Contribution To The Cleaning Accountability Framework

We are founding members of CAF and the only cleaning contractor to form part of every CAF sub-committee. BIC was also one of the first contractors to receive CAF Pre-Qualification and CAF Site-Certification. BIC has been instrumental in the creation of the CAF tools, including the CAF Pricing Schedule and the CAF Three-Star Standard.

Our work with the CAF is something we are proud of, and everyone from our CEO to our service team members lives out the CAF message every single day.

Cleaning Accountability Framework In Action

Fair Employment Conditions

The United Workers Union published a report in May finding that 88% of cleaners say they are not paid what they are worth. The minimum award rate for cleaners is $20.82 per hour. However, outsourcing cleaning services means supply chains are hard to track, and people can get exploited along the way.

BIC Services directly employs over 2000 people, and our direct employment model ensures:

  • Staff get fair pay
  • They receive sick leave, holidays and superannuation
  • They get the best training
  • We can equip them with PPE and other necessary equipment to keep them safe
  • Our clients get best-in-class service

Project Equity

BIC developed a Project Equity program to negotiate above-industry wage rates for employees. We encourage paying above award wages by showing how clients will benefit from increasing wages for the staff cleaning their premises. Additionally, the project has shone a light on how unfair pay practices were in the past.

Fair and above-industry wage standard wages create:

  • A harmonious working environment
  • Lower staff turnover
  • Increased output
  • Good partnerships built on achieving mutual goals
  • Good corporate social responsibilities are met by all parties

Responsible Partnerships

As part of our commitment to CAF, we only tender for contracts that allow us to uphold our obligations. We will not cut wages to beat competitors on price, and we never compromise on safety and sustainability.

Making CAF The Business Expectation

By upholding the CAF, we will be doing our bit to make it the basic expected practice of the cleaning industry. Staff working for CAF pre-qualified companies are happier and safer at work, and they deliver a better service. Happy and skilled service teams are what we all need right now.

If you would like any further information on the CAF and how we uphold our responsibility, don’t hesitate to get in touch with one of our friendly team members.