Innovation is the key to excellent service delivery. Building managers demand it, and we are committed to delivering on that demand. Traditional cleaning service delivery is built around routine and repetition. Changes and improvements to the routine are usually only made in response to service complaints, so service teams end up chasing problems rather than delivering results.
To address this and give our clients a more proactive, transparent and effective service solution, we developed and deployed the Interactive Customer Experience Platform (ICXP). This real-time customer-centric service delivery and service management system allows for immediate issue notification and response, creating a more efficient and practical workflow that puts the customer at the centre.
The initial investment in ICXP can be absorbed over the lifecycle of a long-term contract. The technology can deliver reductions in total service hours, consumables and even periodicals. These cost savings over time will soon cover initial investment, meaning you could end up with a more efficient service at no extra cost.