OUR COMPANY

Since 1989, BIC has been delivering personalised, integrated cleaning services to Australias leading property owners, occurs and investors. Working with our partners, we deliver a full range of premium cleaning services including waste management, cleaning, hygiene services and window cleaning.

Our management approach allows us to build strong and lasting connections between our clients, their tenants and our staff, helping us to create sustainable, vertical communities and a brighter future for everyone.

The Cleaning Accountability Framework (CAF) is a multi-stakeholder partnership approach to improving cleaning and labour standards in the cleaning industry. CAF is an attempt by these organisations to move beyond a reliance on contractual and legal obligations in the supply chain, to one that is focused on improving transparency in decision making, capacity building and enhancing monitoring and reporting of cleaning and labour standards performance.

BIC’s CAF journey commenced in 2013. We are the first contractor members of CAF, and we are one of the first contractors to attain CAF Contractor Prequalification.

BIC currently sit on the CAF Steering Committee, represented by our GM – People & Culture, Claudia Di Bello, who is also an ongoing active member of every sub-committee within CAF. We have been instrumental in the creation of the CAF Tools such as the CAF Pricing Schedule and the CAF 3 Star Standard.

We are passionately committed to not only devoting our time and resources to the framework but to actively engage with key stakeholders to drive change across the industry.

3,250 SITES

3,250 SITES

Servicing sites across all States

PARTNERING

PARTNERING

With Australia’s Biggest property Groups

30 YEARS

30 YEARS

Providing services to our clients since 1989

90%

90%

Average QA rating across all sites

OVER 2,000

OVER 2,000

Employees

Where We Work

BIC is proud to services over 3,250 sites across all states in Australia. In Sydney CBD, alone we serve half of all corporate buildings. Our portfolio boasts over 5 million square metres commercial office, retail and educational institutes around Australia.

CORPORATE STRUCTURE

With over 3,250 client sites across Australia, BIC have developed a corporate structure that reflects management at a national, state, regional and site level to ensure the quality and continuity of service to our partners.

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MEET OUR TEAM

We know the importance you place on teamwork, ethics and excellence. These principles drive our dedication to quality services as a reflection of our high-quality brand.

 

BIC have an industry reputation for long-term retention of staff, with an average management tenure of 10 years. We pay the highest industry rates to reward staff for meeting our exceptional quality standards. With rewards and incentive programs along with extensive training, our staff are the best of the best.

As founding members of the Cleaning Accountability Framework (CAF) Steering Committee, we are passionately committed to complying with the requirements of the framework and are actively involved in driving change across the industry.

BIC have an industry reputation for long-term retention of staff. We have cleaners that have been with us for 25 years and an average management tenure of almost 10 years. We pay the highest rates within the industry across Australia and have an active commitment and annual program of rewarding and incentivising staff and teams, from cleaners and supervisors to our national portfolio managers.

Our Training School and custom leadership programs also reflect our commitment to on-site and off-site professional learning and development. Investing in our people ensures we help them to create the best opportunities for their future and provide our clients with access to a highly skilled, motivated and loyal workforce.

We use innovative technology to make things easier within every aspect of our business and in our delivery of services to you. This includes real-time reporting on all your KPI’s and facial recognition technology to log and provide access to staff on site.

EXECUTIVE MANAGEMENT

It’s the people behind our Company who provide the passion and drive to understand your needs and makes us an industry leader.

Tony Di Bello

Managing Director

Tony Di Bello, founder and Director of BIC since 1989, is known for his passion and re-investment into the company to drive its success beyond profits. Fundamental to this success is his ability to build enduring business partnerships to create growth whilst aligning with our core economic, social and environmental sustainability values.

Tony’s 45+ years of cleaning industry experience has encompassed overseeing over $100M in contract cleaning services, including tender preparation, operational systems and implementation, management and commercial decision-making.

Through ethical leadership, passion and dedication to exceptional quality service, Tony has realised his vision of becoming the employer of choice and an industry leader.

John Balbi

Director

With a colossal 49 years’ experience in the industry, John Balbi as Director possesses a diverse skill set covering many aspects of the commercial cleaning enterprise. John’s primary experience centres around contract management and relevant processes, including proven expertise in small and large-scale operational management, implementation of new contracts, overseeing transition processes, and an extraordinary understanding of how to bring profitability, growth and success to an organisation.

John is unanimously respected for his commitment to growth of a corporate culture that enhances individual creativity and teamwork while promoting respect between labour and management.

John works with business partners to provide personalised service delivery outcomes and in all aspects of his professional life, he demonstrates that through collaboration, innovation and determination the team at BIC are committed to ongoing quality assurance and client satisfaction.

Tony Gorgovski

Chief Executive Officer

With over 20 years’ experience in both the government and private sector, Tony Gorgovski has extensive and in-depth knowledge in facilities management services. Tony has successfully lead the efficient and effective operation of cleaning services through periods of transformational change with a specialised skillset in transition management, client retention and relationship building. As a qualified Estimator, Tony possesses a strong commitment to ensuring clients understand the value proposition of cleaning beyond pricing.

Tony possesses great insights into commercial management and strategic prioritisation in order to improve working relationships with both internal and external stakeholders. Tony is also motivated by building the business that gives a strong sense of purpose to its people.

Tino Stanojevic

Chief Information Officer

Tino Stanojevic is an experienced CIO with a proven track-record of delivering innovation, process improvements and transformation in the Property Services industry to drive competitive advantage. He has successfully deployed numerous solutions based on leading technologies, with complete focus on business outcomes for internal and external stakeholders.

Tino has worked across several industries and divisions, including Financial Services, Security Services, Graded Alarm Monitoring, Commercial and Retail Cleaning, Property Maintenance and Insurance Building and Repair. He has eight years of experience from the Property Services Industry in Australia and international experience from Sweden and the UK. He is a public speaker and keynote presenter on the topics of quality control, innovation and automation.

His responsibility is to ensure that BIC deploys and retains an industry leading platform of people, processes and systems to support the delivery of compliant and efficient services of high quality, and to facilitate operational visibility internally and externally.

Jing Liu

Chief Financial Officer

Jing Liu is a highly motivated and influential finance executive with a diverse background in various service industries. She is a qualified Chartered Accountant with over 13 years’ experience and has used her position in finance to gain a wide knowledge of business practices and procedures and broaden her commercial acumen.

Jing is responsible for the implementation and development of BIC’s financial operations and systems.

George Tsiamis

Sustainability & Procurement Manager

With 20+ years’ experience within the cleaning industry, George Tsiamis has a vast knowledge of our organisation and the industry in general. George’s focal proficiencies revolve around the development, implementation and management of large scale Environmental, Health and Safety systems, in conjunction with relevant legislative compliance and national standards.

He has widespread knowledge of the macro and micro construction, execution and ongoing operation of Environmental Systems, Training and Induction Programs, Environmental Awareness initiatives, Procurement, Quality Management and Work Health and Safety compliance for extensive retail and commercial portfolios nationwide.

George is a certified NABERS Auditor and Internal Quality Auditor.

Claudia Di Bello

General Manager - People & Culture

With a career spanning over 18 years within the cleaning industry, Claudia Di Bello has developed a vast and varied skill set blanketing many facets of our organisation. Claudia’s expertise is in the development, implementation and management of large scale WHS systems, Training and Development, Payroll and Industrial Relations policies, in conjunction with relevant legislative compliance and national standards.

As a member of the BIC’s Executive Team, Claudia is a passionate individual who encompasses extraordinary work ethic and ongoing commitment to BIC and its client’s ethical values and objectives.

Claudia is responsible for the ongoing training and professional development of all BIC staff.

Nino Guerreiro

General Manager - Operations

Nino is a strategic leader with an extensive career in cleaning of over 30 years, providing the vision and direction needed to achieve accelerated and sustained growth whilst decreasing costs.

Nino has proven strong networking experience and has demonstrated versatility to quickly transition across states, offering consistency throughout business service platforms. Nino is an experienced and senior member of our high performing team and undertakes his operational and team leading duties with vigour and passion.

As a highly motivated individual with exceptional communication, coaching and interpersonal skills, Nino continues to exceed our client’s expectations.

Jorge Mariona

Regional Manager VIC

Jorge has held several Operational and Business Development roles within the Facilities Management Supply industry over a 12-year period.

Joining the industry and commencing as an Event Cleaner, Jorge has worked extensively in the Cleaning industry for over 6 years working at various prestigious concerts, events and Australian Open Grand slams. On the back of his experience gained in various operational and supervisory duties, he has gained a solid 360-degree perspective of all the disciplines of Facilities Management.

Jorge’s on-ground experience has equipped him and given him foundations to further his career in operations and business development functions. His experience has predominantly been applied assisting companies in several key areas including Sales, Marketing, Client Retention, Strategy and Estimations.

Jason Shannon

General Manager - Strategic Growth

Jason comes to BIC with extensive experience in Facility Management in Commercial, Industrial and Retail assets in a Regional capacity for both the owner/ operator and contracted agencies of these assets.

Jason has been heavily involved in the tendering of soft services for large portfolios up to $90 million in annual value and understands the innovation and value that contractors need to bring to tenders to make them stand apart and differentiate from every other contractor in the market. Jason understands the need for transparency in the delivery of services and that pricing is not a sustainable factor in the development of long term partnerships between clients and contractors.

Jason also has an extensive and intrinsic knowledge of Smart Building innovation and is looking forward to how BIC can be the market leader in adopting this technology to our cleaning methodology to provide a higher level of service and satisfaction to our customers and clients.

“My decision to join BIC Services stemmed from a realisation that my next career move needed to be one that fulfilled me not only from a career progression perspective but also from the ability to provide a difference to the teams that work for the business. BIC Services put its people first no matter what your role within the business, the culture is fantastic and the passion of the people to do the right thing for our clients is inspiring!” – Jason Shannon

Jim Bottomley

General Manager - Precincts & Health Division and Key Accounts Manager

James Bottomley, or as he prefers to be called, Jim, is General Manager of the Precincts & Health Division and Key Accounts Manager at BIC. He has worked in the facility services sector for over 35 years, and over the last 14-years, he has focused on health care, aged care and indoor air quality.

He specialises in infection prevention and control and has worked with several private and public hospitals to implement infection control procedures. Jim has extensively studied the impacts of bacteria, viruses and mould on air quality. He has used this knowledge to design cleaning and hygiene procedures that reduce the risk of airborne infections.

Jim has worked tirelessly to introduce modern technology into the industry and move away from the ``you don't need a computer to clean`` mentality. He is also a champion of increasing investment in the industry's most essential resource – it’s people.

“Cleaners are our most valuable asset. They should be placed at the top of company organisation charts because the success of every contract relies on them,” Jim said.

Daniel Armenti

State Manager - WA

Daniel has more than 20 years’ experience within the Facilities Management industry, both as a service provider and working on the client-side with major Western Australian institutions. Daniel’s broad experience covers many areas, including the commercial, retail and educational sectors of the industry.

Daniel’s experience, having worked as a cleaning franchise owner, and in a range of management roles, has provided an in-depth knowledge of the practical elements of the industry. This experience, coupled with a desire to pursue technological advances ensures that Daniel is at the forefront of innovation in the industry.

Daniel’s passion for the space is evident to see, and he takes great pride in the difference a people first, and team-oriented approach can deliver to organisations.

“I have had the privilege of having some excellent mentors throughout my management career, and providing training and mentoring to staff which enables them to excel in their positions is my key driver. Our industry relies on people, and highlighting the skills that are required in this industry, such as customer service and flexibility, provides opportunities for a career that many did not know existed. We succeed and fail as a team, and I am passionate about ensuring that our teams are delivering a high level of customer satisfaction to our clients.”

Mark Whyte

State Manager - QLD

Mark has held senior leadership roles in facilities and soft services management for over 17 years. With experience working in both the public and private sector at a local, national, and international level, he has specialist skills in the provision of cleaning services to the property management, transport, education and retail industries. Mark is also knowledgeable in the management of security services, building maintenance, and working within regulatory compliant environments.

He is passionate about delivering environmentally sustainable initiatives for clients. He has taken the lead on sustainability projects that include the introduction of environmentally friendly cleaning processes, plastic reduction programmes and chemical-free cleaning solutions.

Mark also takes the lead in delivering innovation to our clients. Whether it is the latest in IoT technology or new to market cleaning products, Mark seeks out innovation to drive forward service excellence.

“Recognising the hard work and dedication of our cleaning teams is vital to ensure that we maintain our unique market position at BIC. Our people are at the core of our values. Working alongside my team to deliver industry-leading solutions is a great privilege that I value every day.”

INDUSTRY

EXPERIENCE

SNAPSHOT OF SOME OF OUR CLIENTS

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SOME OF THE VALUED CLIENTS WE WORK WITH

PORTFOLIO PARTNERS AND MAJOR TENANT ENGAGEMENT

COMPLIANCE

FULLY ISO CERTIFIED

POLICIES

Disability Action Plan

Diversity and Inclusion Policy

Equal Opportunity and Diversity Policy

Human Rights Policy

Modern Slavery Framework

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