Australian businesses need a quality COVID-19 cleaning service to stay open during the COVID-19 pandemic. BIC Services have developed a targeted, data-driven approach to infection control that gives your business a rapid, efficient response to potential or identified infections in commercial, industrial, health and aged care, as well as public space settings.

COVID-19 INFECTION CONTROL TECHNOLOGY

Our proprietary Interactive Customer Experience Platform, (ICXP), gives your business an edge in protecting against COVID-19 infections. ICXP works by connecting our infection control service team to your facility:

  • We place Customer Experience Kiosks (tablets) or QR-codes at strategic points throughout the facility
  • Building tenants, occupants and visitors can use the Kiosks or QR-codes (using personal smartphones) to make immediate service requests for a pandemic clean.
  • Our service team is notified via a smartphone or wearable technology
  • The closest, most-qualified service team member will immediately respond and cordon off the area for disinfection

From Left To Right: Building staff use Kiosks to request service, service teams are alerted via Wearable smartwatches, building staff can provide satisfaction scores based on issue response

ICXP also includes heatmapping technology which allows us to build data profiles showing how much each asset is used. These data profiles mean we can create data-driven, proactive cleaning and hygiene schedules that ensure high touchpoints are disinfected after each high-use period.

Heatmapping can be used to identify high-traffic periods in a facility and plan high touchpoint cleaning accordingly

We’ve also invested in verification of cleaning technology, including:

  • Diversey VeriClean System: This system is used to verify surface cleaning. The liquid spray leaves an invisible marker on surfaces. A UV/blacklight is then used to see if the invisible mark has been removed. A mark free surface is proof of a thorough clean
  • LuciPac A3 Infection Control Swabs: We use this technology to check for the presence of infectious agents on surfaces. The swabs can detect residues and microorganisms by measuring luminescence levels based on biochemical reactions

This technology means we can do more than just perform a pandemic clean or infection control procedure – we can guarantee its efficacy.

PROVIDING OUR CLIENTS WITH EXPERTS IN COVID-19 CLEANING

All our Leading Hands and Supervisors are given Government-compliant training in infection prevention and control procedures. All eligible service team members are also trained to Certificate III in Cleaning Operations, which has been updated to include training on COVID-19 response procedures.

We invest in our people by giving them access to the latest in training, the best equipment and state-of-the-art technology. This investment gives us confidence that they can look after our clients and make Australian workplaces safe.

OUR CORE COVID-19 AND INFECTION CONTROL SERVICES

INFECTION CONTROL PREVENTION

Our regular cleaning and hygiene services focus on preventing infection control. Using ICXP, we create strategic cleaning routines that ensure high touchpoints are disinfected after each high use period, so they are always safe.

PANDEMIC CLEANS

Our rapid response infection control team are on hand to get your facility up and running again after an infection outbreak. Our rapid response teams are given compliant PPE and disinfection equipment to keep themselves and your business safe.

CONSUMABLES

In addition to preventative and control services, we can also provide PPE and other infection control consumables to businesses. We source all our products through responsible and quality supply chains, and we only stock Government-approved products.

OUR CORE VALUES

OUR PEOPLE

We directly employ over 2000 people and use our staff to service all health and aged-care contracts. Direct employment means we can invest in our people by training them to the highest standards. We also pay the highest rates in the industry and offer annual rewards and incentives.

That’s why we have the highest-retention rates in the industry, and it’s why our service teams are famous for quality output.

TRANSPARENCY

We set the standard for reporting in the industry. Our bespoke BI Reporting Platform gives our clients unparalleled insight into our performance levels. We don’t believe in hiding from problems, we believe in constant improvement.

This transparency creates long-term relationships, and it’s something we’re committed to.

INNOVATION

Our clients demand innovation, and we deliver. Our ability to continually improve our capabilities by investing in technology has given us more than 30-years of success, and we’ll continue to find new avenues for improvement.

Learn more about our technology suite and what we could do for your business.

DIVERSITY

We value diverse teams because we want to bring a diversity of thought to our operations. 51% of our workforce is female, and we have representatives from over 72 countries.

We are also members of Supply Nation, and we work hard to make our workplaces accepting and inclusive.

RAISING INDUSTRY STANDARDS

As founding members and current board members of the Cleaning Accountability Framework, we’re committed to making the industry better.

Learn more about CAF and our commitment to the Framework.

KEEP YOUR BUSINESS OPEN WITH OUR COVID-19 CLEANING SERVICES

Use the contact form below to register your interest, and our customer service team will be in touch: