BIC Services Successfully Renews Our Cleaning Accountability Framework (CAF) Contractor Prequalification

By February 2, 2021 No Comments

BIC Services is proud to announce that we have successfully renewed our Contractor Prequalification through CAF. Prequalification can provide assurance to our clients that we are a responsible employer, with processes and systems in place to ensure our cleaners are provided with safe and decent work.

As a CAF Prequalified Contractor, we had to submit evidence showing that we have:

  • Adequate management systems in place to provide correct wages and conditions and superannuation, including appropriate record-keeping systems;
  • Processes to educate cleaners about their workplace rights and conditions of employment;
  • Policies, procedures and systems in place to provide cleaners with paid and unpaid leave entitlements;
  • Systems to verify and monitor visa holders’ right to work in Australia
  • Financial viability;
  • Systems for the responsible management, monitoring and enforcement of labour subcontracting;
  • Adequate WHS systems, policies and procedures to provide cleaners with a safe work environment;
  • Mechanisms in place to reduce the risk of worker exploitation, e.g., Sham contracting, underpayment, modern slavery, etc., and
  • Considered ways in which it can provide cleaners with job security at a change of contract.


How We Achieved Our Renewal

Integrated Management System

Our ISO-certified Integrated Management System (IMS) sets out our business policies, organisational structure, and responsibilities. The IMS ensures a consistent, quality and ethical approach to doing business. This approach safeguards our employees and is central to our Contractor Prequalification.

Direct Employment

Choosing to directly employ our cleaning staff, rather than subcontracting or outsourcing, means we can apply proper procedures to hiring, paying, training and managing our teams. Each aspect of employment is controlled by a documented procedure housed within our IMS. And, because we directly employ all of our cleaners, we can guarantee that they are being employed to CAF’s standards, which includes:

  • Being paid to correct wages and superannuation, and provided with correct paid and unpaid leave entitlement;
  • Working under correct conditions;
  • Given access to fair grievance procedures.

Direct employment also means we avoid the dangers of labour subcontracting. Subcontracting or outsourcing labour makes it difficult, and even impossible, to check that employees are being paid correctly, and provided with all appropriate leave, superannuation and training. It also makes it more difficult to control against direct or indirect modern slavery risks.

Finally, our direct employment model means we can protect our cleaner’s jobs during contract changeovers. When we take on new contracts, we also seek to employ existing cleaners to further minimise job losses, as much as possible.

Modern Slavery Framework

All companies with annual revenue of $100 million must report on the risks of modern slavery in their operations and supply chain. We have developed a Modern Slavery Framework to inform our reporting and ensure we remain vigilant to modern slavery risks.

Having a Modern Slavery Framework is essential in removing the chance of worker exploitation from our business and our supply chains.

Learn more about our Modern Slavery Framework and take a look at our checklists for addressing modern slavery risks in your business operations and supply chains.

Training and Career Progression

Providing training and the opportunity for career progression is paramount to providing fair and decent work. All eligible cleaners are trained to Certificate III in Cleaning Operations at our in-house, industry-first BIC Training Academy of Excellence. This training ensures our cleaners know how to work safely and deliver a quality finished product to our clients. Additionally, our leadership team are undertaking a Certificate IV in Cleaning Management.

In 2020, BIC elevated its investment in Our People and introduced three fully-funded scholarships for BIC staff. This investment in our future rewards loyalty and ensures our staff have access to the education they deserve.

Learn more about the BIC Scholarship Program.

We also look internally to fill positions on an ongoing basis, with many of our site, area and regional managers starting with us as cleaners. We ensure all our staff are given the training and education they need to take on senior positions when they become available.

Ethical Business Policy

Our documented, Ethical Business Policy, dictates that BIC Services will always place goodwill above profits. We are committed to protecting our employees and partners and will never engage in any activity that contravenes our Ethical Business Policy.