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5 Things to Consider When Selecting Your Commercial Cleaning Partner

By May 24, 2019 No Comments

At BIC Services, we specialise in cleaning commercial offices, universities and healthcare facilities. As an Australian owned and operated business, we employ a team of over 2000 across Australia including Sydney, Melbourne, Brisbane, Perth, Adelaide and Hobart as well as regional hubs in New South Wales, Queensland and Victoria.

When choosing the right cleaning partner for your business we believe the following factors are the key to finding the right partner:

  1. Reputation
  2. Sustainability
  3. Experience
  4. Price
  5. Service Delivery

 

1. Reputation

When it comes to your cleaning service provider for your commercial office space, reputation is one of the most important factors to take into consideration. It takes years to build a solid reputation in an industry. Reputation is built from the ground up and must come from all levels of the organisation from the front line cleaning team to the management and operators of the business. Ensuring the whole company is clear on the company vision and values, is the first step living upholding a positive reputation.

Trust takes a long time to build, it takes many deposits of positive feedback, positive experiences and exceptional service to build a good reputation. At BIC Services, two of our core values are Integrity and Respect – we pride ourselves on maintaining a positive reputation in the industry – and we have done so for over 30 years. We believe this is a result of not only ensuring our customers are satisfied but also that are team are treated with respect and fairness. We have a number internal initiatives in place to ensure our team fully understand the expectations and that we hold ourselves accountable for superior workplace standards and transparency in service delivery to our clients.

 

2. Sustainability

As a member of the Green Building Council of Australia, we are always working towards reducing waste, working with our clients to achieve Green Star ratings and NABERS ratings. Where possible we use chemical-free cleaning products and we are always researching new technology to reduce the impact of our services on the environment.

We have invested in sophisticated systems to help pinpoint and target waste volumes within each building and report back to our clients on this in our waste management reports. Sustainability can only come through positive partnerships where each member of the supply chain has a responsibility and we have always prioritised effective waste management as part of our core business offering.

 

3. Experience

BIC Services has been in business since 1989. We’ve cleaned over 3250 sites and over 4 million square metres of commercial office space. We can safely say we understand the needs of our customers when it comes to commercial cleaning.

There is also wealth of knowledge within our team. As ‘employer of choice’ in the cleaning industry we have an above average retention rate, we invest in our people and are committed to fairness, equality and diversity in our team. We invest in our people from training to mentoring and career progression. This means the knowledge and expertise is retained and shared throughout our organisation. We are a founding member of CAF – the Cleaning Accountability Framework and we work with our clients to ensure the standards are achieved and maintained.

 

4. Price

As a wholly owned Australian business, BIC Services understands the pressures of day to day running of a business and the tight operating budgets. We constantly review our prices and ensure we are competitive in the industry. We will never compromise quality or integrity for price. While price is on the list as an important factor, we strongly believe in the value of our service and the value of quality service providers throughout the supply chain outweighs price as a consideration.

 

5. Service Delivery

A clean office environment, from the front door to every room on every floor creates a great first impression for your business. We understand the importance of this all important first impression of your space.

We deliver an integrated service that is customer focused and performance driven. We provide 24/7 customer service support and our account management structure means we can quickly and efficiently address any cleaning issues that may arise.

In terms of transition and implementation we have have proven systems in place that ensure a smooth transition and highly competent teams that are dedicated to ensuring nothing gets missed.

We believe in open communication and are always striving for continual improvement.

 

Talk to BIC Services today – we look forward to demonstrating our capabilities.